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Netflix is down – but I'm not mad

Image representing Netflix as depicted in Crun...
Image via CrunchBase

Well, I was at first.  Seriously – they have a great service in the DVD’s, but for the magic of Netflix is the Watch Instantly functionality.  I mean, we don’t have cable and the computer I was using as a DVR got hit by lightning…so we’re stuck with the network website, Hulu or Netflix.  When the Hulu que is empty, I go straight to Netflix.

Thanks for the image by Brian Smith.

Thanks for the image by Brian Smith who saw this post and sent me a link!

So tonight I go through the routine and when I get to Netflix I see a documentary on Apple called “Welcome to Macintosh“, it looks good so I click play.  Bada bing, player starts up and then I get the error “Netflix Sign In Problem”, sign out and try again.  Well, even my thick skull figured out there was a problem after the 5 time.  Fail whale.  (Not really – I guess black screen of death is a better description.)

So I check the account and make sure we paid the bill, then to the help section.  Couldn’t find anything that looked like a match – so I saw the toll-free number.  Boom, I call and the first thing I hear is an appology that the on demand is down.

Am I happy…no.  But I’m not mad, because they were honest and transparent.  Thank you Netflix customer service.  Now I don’t have to go over to Twitter and complain like a dipstick.

But that’s all it took – easy enough to do, yet over looked by so amny so often.  But now what…am I going to have to watch YouTube…or worse yet.  Live TV?

UPDATE: As I went back to the site to try and get a screen capture of the black screen, it started working.  Cool!  Nice work Netflix.

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4 Responses to “Netflix is down – but I'm not mad”

  1. so funny, i was gonna watch the same movie, and got the same error. Last time they were down, they detected that i tried to log in and was denied, and credited me a few free days. they’re good like that.

    Posted by jonmiz | August 31, 2009, 8:20 pm
  2. Thanks for the comment.

    Netflix is back up and I am watching it now, good stuff! :)

    Posted by tom.altman | August 31, 2009, 8:30 pm
  3. Hi,

    Had the same “Netflix Sign In Problem”, but managed to capture an image:


    Posted by Brian Smith | September 1, 2009, 12:27 pm
  4. Thanks! I will add that and give you credit.

    Posted by tom.altman | September 1, 2009, 1:48 pm

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