- Image via CrunchBase
Well, I was at first. Seriously – they have a great service in the DVD’s, but for the magic of Netflix is the Watch Instantly functionality. I mean, we don’t have cable and the computer I was using as a DVR got hit by lightning…so we’re stuck with the network website, Hulu or Netflix. When the Hulu que is empty, I go straight to Netflix.
So tonight I go through the routine and when I get to Netflix I see a documentary on Apple called “Welcome to Macintosh“, it looks good so I click play. Bada bing, player starts up and then I get the error “Netflix Sign In Problem”, sign out and try again. Well, even my thick skull figured out there was a problem after the 5 time. Fail whale. (Not really – I guess black screen of death is a better description.)
So I check the account and make sure we paid the bill, then to the help section. Couldn’t find anything that looked like a match – so I saw the toll-free number. Boom, I call and the first thing I hear is an appology that the on demand is down.
Am I happy…no. But I’m not mad, because they were honest and transparent. Thank you Netflix customer service. Now I don’t have to go over to Twitter and complain like a dipstick.
But that’s all it took – easy enough to do, yet over looked by so amny so often. But now what…am I going to have to watch YouTube…or worse yet. Live TV?
UPDATE: As I went back to the site to try and get a screen capture of the black screen, it started working. Cool! Nice work Netflix.