Posts

5 Reasons Some Small Businesses Are Resistant To VoIP

Phone providers are making the switch from copper wire systems to Voice over Internet Protocol with good reason. In the US, AT&T is just one of the major providers of the old systems that are making the switch. Yet some businesses continue to fiercely guard their traditional phone systems due to misappropriated fear. Here are 5 common excuses business use for not making the switch.

We Won’t Have Service If The Power Goes Out

Copper wire systems had an advantage in that they still function if the power goes out. But today, a lot of those systems have been changed out in favor or fiber optics. Most customers are unaware that their phone lines won’t work indefinitely if their systems are running on fiber options. VoIP, on the other hand, will run for up to eight hours on standby if your system is equipped with a backup battery.

Call Quality with VoIP is Poor

It’s true that your VoIP call quality will be poor if you do not have a fast and stable internet connection in your place of business. However, in this age of high speed broadband services at affordable rates, even for businesses, there’s no excuse for not having a reliable internet connection. With the right bandwidth, your calls on VoIP will be just as clear as any landline phone. If you do happen to hear an echo or a bit of static, it could be coming from the other end of your call. A good idea is to hold on to your existing phone until you’re satisfied with the quality that VoIP offers.

The Current Systems Work Just Fine

You might be resistant to introduce a new phone system into your business if your current system works fine, that’s easy to understand. But no system is fool proof and with time as your older technicians retire, new hires will not be familiar with the old systems and that can pose a problem. Additionally, it is never wise to wait until your old system fails completely before adopting something new. The downtime could be detrimental to your business goals.

If budget is a concern, you can start planning ahead for the purchase of the VoIP system. Usually the initial investment of purchasing the equipment pays off almost immediately. You’ll realize instant savings in your monthly billing, plus you’ll eliminate the cost of having on-site technicians to maintain troublesome equipment.

What About 911 Calls?

Nobody wants added complications of verifying their address when there’s an emergency. To eliminate troubles with 911 calls, VoIP vendors enter customer information based on a verified address so you’ll be easy to locate. The truth is that there could be problems with 911 calls even with landline phones, and a lot of 911 centers use VoIP systems themselves.

Our Old Phones Are Made To Withstand Anything

Older phones won’t break like smartphones and modern lightweight phones if they’re dropped. But older phones are not as flexible and portable as new phones. Think about the work involved in rewiring an office to accommodate your phones if you have to move. Plus, with VoIP your employees can accept and make calls while on the go.

Finally, you would be a smart business owner if you make the decision to switch on your own rather than have the phone service provider make that decision for you.

Steve Brown made the switch to voice over IP years ago. Skype is just one of the services that he uses regularly. To find out about some other great solutions that he’s found and rated, see what he has to say on uSwitch.com.

New Windows Smartphone Includes Built-in PowerPoint Projector

Closeup of a stone sign bearing the Microsoft ...
Image via Wikipedia

I have always loved Volkswagens.  Maybe it was because my dad worked on them for 40 years.  But they remind me a lot of Microsoft.  Everytime you are about to give up and throw in the towel for them – they come out with something so cool…you cannot help yourself.

Now they have done it with a new phone.  Let me tell you – I have had three windows mobile based phones.  They have all pretty much stunk.  Now – I always managed to get them sync’d with Outlook – but things failed pretty quickly after that.

Search the news for phones today and it is hard to find a Windows Mobile one int he news.  Then this:

LG and AT&T have just announced the launch of a new Windows Mobile 6.5 smartphone with one standout feature: a built-in projector for displaying PowerPoint slideshows on the go. OK, OK, that’s not all the projector can be used for – the DLP pico projector can display other media too, like photos or videos. But let’s get real here – the most common use for projectors, especially in the business world, is slideshows.

Seriously – this is something we’ve heard rumors about.  Nut no iPhone or Android I’ve seen is even rumoring these yet.

New Windows Smartphone Includes Built-in PowerPoint Projector

Enhanced by Zemanta

AT&T – big, bad and high tech

Image representing iPhone as depicted in Crunc...
Image via CrunchBase

After reading my CEO’s blog today – it made me think about my “call” with AT&T on Saturday.  I’ve recently signed up for an iPhone from AT&T.

Onto the story – I took a motorcycle ride on Saturday to meet a friend’s son for lunch.  When we arrived at the restaurant, I checked the and had two voice messages.  One was a friend and the other was AT&T.  I had not set-up my payments on my online billpay yet, so I had not made a payment.  I was basically behind.  Not intentionally – but I really just not gotten around to it.

So I called the 800 number and 2:31 (two minutes – thirty second later, I checked) I was done.  I had made a bank transfer of funds.  Now some will get a bit freaked out – but I’m saying thank you.

Firstly – you can take the iPhone when you pry it out of my cold dead hands.  The iPhone is awesome.  Seriously – 10x better than any other phone I’ve used.  Secondly – 2:31 seconds for me to pay my bill – COME ON!

Now – what does that have to do with newspapers and media?  Well – it goes back to what Chuck said in the blog post.

I do not believe that human nature is changing. However, we are learning new behaviors, using new tools.

Exactly.  I felt too busy to pay the phone bill.  I could have, but just chose not to.  But AT&T was cool with that and changed their behavior to adapt to my crappy ways.

So – what have we (as media companies) done to change what we do for people?  Do we even know who the people are?  What they do? What they want?  We have no clue what our people want or desire.

Just think what we could do if we knew the audience.  We have tens of sites, if we had all that data – plus the TV station, plus the newspaper and it was all available.  We could really know who they are and what they do and why they do what they do and that they may want you to let them pay the bill over a text message.

That would be good…but we don’t.  And we need to figure that out too.

Enhanced by Zemanta

AT&T – weasels into the 700mhz band

 It seems everyone has to go the auction except our friends over at AT&T:

AT&T bought the spectrum from Aloha Spectrum Holdings. The spectrum, in the highly coveted 700MHz band, covers 196 million of the 303 million U.S. residents and includes 72 of the top 100 media markets in the country. Aloha acquired the spectrum in earlier FCC auctions and from other auction winners. This portion of the 700MHz spectrum is not part of the FCC auction now in progress.

I’m just not sure it seems “fair” to allow this to happen.  Why not include this in the auction.  AT&T is getting away with highway robbery @ 2.5 Billion!  (I cannot believe I just typed that!)