Posts Tagged ‘media’

A Message (and lesson) to Old Media

For a while now I have been ranting within the company I work for that we throw away too much data – with particular emphasis on throwing away the data we have about our customers.

As I listened to the TWIST #38 (This Week In Start Ups with Jason Calacanis) Jason absolutely nailed this point to the wall.  He was warning publishers not to give apple complete control over their customer.  By using the Apple store to deliver the media product – you are giving the customer away to Apple to nurture and harvest for ever and ever more.  You have no idea who they are, where they live or other super important demographics.

Media companies have so many opportunities to harvest information about their customers – and many times i is just wasted.  I’m not speaking of the kind of creepy, stalker type way of getting information – but the smart, collective, long-term collection like Amazon does.

Amazon knows so much about me and what I have bought from them – it is crazy.  Crazy good!

Check out this screen shot of what Amazon has for me right now…all I did was go to amazon.com.

amazon.com

As you can see – it knows who I am right away and displays that at the top.  I have outline a few sections with numbers sowe cna look at the dffernt things Amazon is doing.

  1. Section 1 is called “Amazon Remembers” – this data is straight from my iPhone. Amazon’s iPhone app will allow you to take a picture of something and ‘remember’ it.  As you can see – it doesn’t want me to forgot – so it shows me when I came back to the site.Very cool.  Don’t get excited about the bottle of Miller Light.  It seems like I am always showing off my favorite apps and this time I happened to be at a bar with some people – but the tin beer sign is recommended for $15 isn’t a bad deal.
  2. Shameless promotion in my opinion.  This is where they push (way too much IMO)  the Kindle. This was OK when it first came out – but I’d like to say no-thanks now.
  3. Under the heading “More Items to Consider” we get helmets and tools.  Why?  I’ve searched for both recently.  I was simply looking for pictures of tools – but I “need” a new helmet before it gets warmed up.
  4. This is what Jason is ranting about – and me too.  Section 4 “it is” – this is why Amazon is the best.  They listen and look for you.  These are all things based on things I have looked at, reviewed and purchased in the past.
  5. Wow – #5 is great too.  I use Amazon’s wish lists because they are easy.  Oh – and Amazon doesn’t mind.  In fact – they help me remember what I want to buy.

That is pretty much it – but it explains exactly the point.  The more you know about your customer - the better. This goes for car sale people, it goes for laundry detergent and it goes for media – and media is WAY behind.

And customer service can benefit here too – customers do not want to have to tell you everything about them every time they call in.  They like that you know their information – as long as we’re not creepy about it.

It’s not too late.  Media companies have the data people in place, in fact the circulation departments of many media companies have been working with some of this kind of data for a long time…we just need to start collecting the new data and then do something with it.

The new divide: Walled v. open

The walled garden at the demolished Bellfield ...
Image via Wikipedia

I have not been paying a lot of attention to Jeff Jarvis lately – but his recent post hit home.  Maybe it was the friendly objection via a co-workers tweet to my re-tweet, but either way – this is a good read.

Here are a few of the better quotes IMO:

The momentum is toward including ever more data. But now come Murdoch and Microsoft, threatening to take their balls and go home.

But I would hate to see walls go up just as we are tearing them down.

Rusbridger reminds us that advertising freed newspapers from ownership and control by political parties and special interests who exercised that control via patronage. Advertising gave journalism independence. Advertising also subsidized news and reduced its cost so more people could get it.

There are many more – check it out, and good news.  It’s free to read and free to be commented on!  :)

The new divide: Walled v. open

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The TenXFactor: He who owns the Data Wins

Emergency Exit: Semantic Web (White on Green)
Image by semanticwebcompany via Flickr

The TenXFactor: He who owns the Data Wins.

This is a great blog post which backs up what Jason and I have been trying to get across at our company – The Gazette.  Please – some read this and decide that it is true, great post.

CONTENT IS STILL KING.

As I had discussed in a post last year, He who owns the data Wins. What is critical with any media company whose primary asset is content is to leverage the deep silos of content. But this is NOT happening. What is happening is that the industry is turning all reporters into bloggers and/or targeting vertical market segments to increase the advertising reach. Lets stop there. There is no intrinsic value. You are reducing your assets to the lowest common denominator. Very few blog posts have a long shelf life. Stickiness (which drives market reach) is driven by the community, not by the merits of journalism and as the universe as demonstrated, anyone can run a blog.

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DigiDave | Communication is Key

DigiDave | Communication is Key: Collaboration is Queen…..

DigiDave does it again.  I really like Dave’s articles, but this one really hit home.  He brings up some brilliant points.

Scoops have the half-life of a link.

  • No website is an island.
  • The best things happen when you freely reveal your ideas.
  • How do you expect to grow a community if you don’t include them in the planning of how they will be reported?
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Notes from #RJI Talkfest

Jason and I headed down to Mizzou on Tuesday evening to make it for the RJI Talkfest.  (You can review the live blog here.)

I really enjoyed this seminar…which, coming from a web geek was in limited numbers.  With working in the media industry, it was very good for me to hear what the journalist were struggling with to be and think different that I do no.  Here are my notes.

RJI Talkfest at University of Missouri - 01/2009

Notes from Intro

Brian Boyer, one of the newsmixer team had a good comment when discussing “In talking about development and building new things” – half-not half assed.

building community requires all on participation – being part of the deal…not watching.

writing stories “serially” instead of update.  Gives the real time development of a story – in an “agile” way.  – this brought up interesting conversation throughout the day, without a mindset change, journalist are uncomfortable with releasing stories early.

What can we do now, that we couldn’t do before. That is one question going to be answered today at #rji

journalism is becoming more and more intertwined with the “inch-wide”, “inch-deep” #rji

West Seattle (westseatttleblog.com) – good example of a good start for entrepreneurial journalism.  Good stuff.  - this is a site which 2 people are running as a local media company.  They are doing pretty good, but very, very busy trying to keep up.

Notes from the live chat with the couple:

  • using freelances a handfull of times each month
  • to cover when everyone is busy
  • crime is a hot topic
  • marketing:  adwords, freespace (twitter, facebook), sponsor community events, viral – people are talking about them, businesses customers are talking about them and businesses are calling them
  • try to get on media – public access, public radio (they didn’t call)
  • lots of people linking to them – local paper
  • do they pay for content?  they really try for photo credits – but the only thing they have compensated for are meetings and thening they ask people to do
  • likes to leverage local databases to verify information
  • don’t underestimate the idea of “feet on the street” in each area.  tons of stuff gets lost if you are not focused on an area
  • RJIcollab:  Mitch Ratcliffe argues great journalism costs $180k a year. But he suggests a model for subscriber-supported journalism, in which a beat reporter can make $130k a year with 15,000 subscribers paying $1/month.
  • Adam Glenn: It’s OK to be afraid, but we do need people who feel the fear if it motivates, not paralyzes them. If it pushes them to try new things
    we have nothing to fear – but fear itself…and spiders”

Mike McKean – mobile

  • 2008 was the first year people’s technology they wouldn’t give up was cell phone.
  • Problem with mobile development: lots of different platforms, display characteristics. They’ve been doing iPhone development.
  • All mobile talk is about iPhone

Bob – quincynews.org

  • started site after he got fired from TV station
  • got some extra coverage during floods and it went down – but higher than pre-flood
  • doing some “watch dog” reporting
  • shares info with AM radio station
  • first 9 months – $55K…doing OK.
  • $250/450 side ads – $600 for top (per month)
  • coupons are working very well
  • Bob has investors – but no one has spoke about return on dollars.  They invested because they felt the news/investigative news was not being covered.
  • Amy Gahran:  People read & support QuincyNews.org because “They want their sunshine,” says the publisher.
  • Amy Gahran:  QuincyNews.org founder says that sometimes official sources ignore him, won’t answer his questions. So sometimes he has to eun quotes from MSM, but not for lack of trying to get answers.
  • sales is derived by face-to-face sales
  • how can the community help?  how do they do qn 2.0 inthe most effcient way possible.
  • RJIcollab:  What can Collaboratory community do to help at site like Quincy News: Help understand ramp-up, and what should new staffers do? How to handle logistical issues like benefits? How to go 2.0 in most cost-effective, efficient way possible?

The next thing was a big brainstorm – trying to figure out the boundries we have and need to break through – the heading tell the subject, bullets are the ideas.

Working on figuring out what we can do (before social media)…

  • UGC – user gen content
  • tighter collab between public and “offical”/traditional journalist
  • the before – is before social media
  • databases
  • dicussion, discussion forums
  • changes time and space contraints
  • cost is low

Cool Stuff we’re missing

  • video
  • crime, births and deaths

Community

  • blogs, groups, email, comments, wiki, forums
  • maslow – everyone sleeps somewhere.  by helping with security, home, food and shelter…we can ptu focus here and help
  • hyper-local, citizen watch
  • AK: What can we do? New media development encourages the participation of citizens.
  • RJIcollab: Jane suggests: Video in the hands of everyone. Embed a player – put video whereever.
  • RJIcollab: Maurreen Skowran suggests: Mashing among stories and data.
  • AK: What can we do? Tom: the ability of people to tell their stories on the daily basis helps building communities.
  • Min: in terms of communicty building, the local news sites can help us meet the fundamental needs of people (Maslow’s hierarchy of human needs) by providing news that directly relates with people’s security and well being in the community
  • Don’t assume we “know how” to communicate

Advertising/Marketing

  • relevance matching – matching content to ads
  • mobile ads and pushing ads based on location
  • facebook apps
  • let’s talk about making revenue too – not just ads and marketing
  • [Comment From Tom Warhover]
    Why is this category marketing/advertising and not “revenue”? Are we confining ourselves too narrowly
  • Amy Gahran: Just asked your question for you, tom. Folks seem to agree
  • RJIcollab: Other ideas drawn from the Talkfest Connect room: partner with other groups in the community that are working to build community, User produced ads, Micropayment

Mobile

  • distributed reporting
  • serious UGC
  • designing sites which work for all platforms

Breakout 1 – mobile

  • We had lively discussion in a very bright room.  aka – no lappy.
  • much talk about what will “work” for mobile
  • 2 camps – basic SMS and full blown app action

My biggest issue here is we really cannot only develop for the top end phone platofrms…there is so much we can do with SMS and twoway communicado.

Breakout 2 – community and community building

  • what is a community?  is it geo or is it topic based?
  • what exactly is it -
  • good conversation about community.  journalism vs.  internet

Wow was this one spirited.  I hit a vein when I suggested “we” (the media) are no different that the “underlings”.  We need to imurse ourselves in the community.  Well, I was “put in my place” by some old media folks who were bound and determine to convince me that we need “The Media” to protect the democracy of the US.

Breakout 3 – marketing and advertising

  • what needs to be done
  • an agile approach to business plans

It was hard to keep up woth notes and participate.  We spoke alot about what could an organization like RHI @ Columbia do to help and the consensus was it would be good for RJI to lead a common resource database of sorts to bounce ideas against.

Breakout 4 – entrepreneurial journalism

This was an interesting breakout.  Most of the talk was Brian Boyer and myself talking about our thoughts.  We spoke about platforms and how they can help.

Brain had some great points about how small,agile teams are good – especially when they ahve a common mindset.  He recommend a book from 37signals called “Getting Real“.  he likes to use it to start a baseline for team members.

Projects

Now what?

Check out the RJI ning site to read more and join the conversation.

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The Gazette just jumped in – with both feet

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Image via Wikipedia

The whole reason I started blogging was to “conversate” about the web, media and how they were (and many time were not) coming together.  The company I work for (Gazette Communication) has been in the “oh crap, people are not reading newspapers like they used to – what do we do now” boat with a lot of other old media companies for a while, realizing the world is changing and it is time to change or be trampled by new media outlets.

I was so glad, and nervous, to hear of the bold moves we have made over the last week or so.  (The process has been going on for over a year – so I was very glad to see the outward push.)  The Gazette has made the decision that it is time to change – or, hopefully, transform.  A part of this transformation is explained in our editor’s (Steve Buttry) post from Saturday:

The changes we are making are no surprise: Chuck Peters, our CEO, began discussing them with the staff about two years ago, long before I showed up last June. He began blogging last April about the need to change.

For all of those 126 years, our success has been tied to a packaged product, a newspaper. Even though our customers like that packaged product and many even love it, they aren’t buying it because of the package but because of the content: stories, photographs, columns, graphics, editorials, obituaries, calendars, box scores, lists of information, advertisements.

We’re moving to a way which will allow the content to be much more portable than is has ever been before – and that is hard.  Hard because not only have we personally been doing this for 126 years, but there are not a lot of road maps on making it work.  So we’re traveling in uncharted territory.

And even though all eyes are on the news room – you can rest assured this message is clear throughout the entire organization.  My job is in technical services, in web development.  So although we’re no where near the front line, you can bet our service is something which will be so important and we want to be the best we can be too.

Read more about how and what technical services is thinking here at Mike Coleman’s (my boss):

As we continue as a company to close in on target models for information content gathering and packaged product delivery, one thing is very clear. We still have some distance to cover before a clear path is laid for gathering or packaging content.

This is the first of many very scary, but positives, moves into the direction of content creation for a new media world.  I applaud the Gazette for being aggressive in a time where the easy road leads directly into passive town, but the dirt road leads over aggressive mountain.

We’re building new roads and albeit I am very nervous, most of all overwhelmingly excited to be a part of it.  This is one of those times when you day – yup, I was a part of that.

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NYT Clutters Homepage w/Links From Elsewhere

Image representing New York Times as depicted ...

Erick Schonfeld at TechCrunch posted “The New York Times Clutters Up Its Homepage With Links From Elsewhere (In Beta)” today – makes a good point.

The concept here is that if readers can find the best news and opinion from around the Web right from the homepage, they will keep coming back to it as a starting point, just like they do with Digg or Techmeme. Where this breaks down is that the reason I still have the New York Times as my homepage is that I want to see at a glance what is going on in the world…I don’t need three more headlines on the same story. That clutters the page, and leaves less room for other headlines. I want that page to maximize the number of different stories I can explore about different subjects, not different points of view on the same subject.

I think Erick is giving the NYT an “A” for effort – but NYT is failing to see the point.  The links others is great – but we don’t need another Google News – we have a Google News.

When I first read this article I thought he was critizing – but after further review, Erick is right on!

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Wordpress is the platform

I really like WordPress.  I think it is the platform many people are looking for to kind of solve the “platform” problem.  My personal issue is I’m tired of doing the same thing overs and over again – I want a place I can start that is a head start.

I really think WordPress fits the bill.  When Matt Mullenwag adds his tag line that “code is poetry” they are for real with this one.  They have done such a good job of building in form and function with things like easy swapable themes and widgets.

The key is to not worry about the platform…but to spend time merging your “stuff” into cool widgets and plugins.  Let the WordPress nerds worry about the platform.

newer media

State seal of IowaImage via Wikipedia

I have worked in and around media for all but a few years since a part-time radio job in 1992.  “Back then” traditional media had the bull by the horns and managed news and information and how it flowed to it “customers”. Then came the late 90’s.  THe internet was young and people were trying to figure out to use it.

Fast forward to now – traditional media is choking on the machine they built and people are innovating new ways to get the “news” out.

I found one of these news ways today via Twitter – it is called “iowastatefair.me” and is a journalism experiment which is pretty cool.  It seems to be gaining some traction.

Now figure out how to twitter me some of the Iowa Stat Fair’s beef-on-a-stick.

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Analyzing Publishing 2.0’s post called: “Five Guiding Principles For The Transformation Of Media Companies”

This is a great post from Publishing 2.0 called “Five Guiding Principles For The Transformation Of Media Companies” – I liked what they have…but I thought I would add my comments to it. Here we go:


Networks are the new distribution channels
Media used to be about controlling monopoly distribution channels. On the web, the network is the new distribution channel, and it can’t be controlled in the same way by a single media company. But there is huge power in networks. Just ask Google, the first media company to harness the network.

The most successful media companies will be those that learn to how build networks and harness network effects. This requires a mindset that completely contradicts traditional media business practices. Remember, Google doesn’t own the web. It doesn’t control the web. Google harnesses the power of the web by analyzing how websites link to each other.

Tom’s Comments:
Yes, yes and give me second helpings please. Wow – how accurate is that? I say again: “The most successful media companies will be those that learn to how build networks and harness network effects.” That may be the best sentence of the whole article.

People are more powerful than institutions
Media used to be about institutions — nameless, faceless brands. But on the web, people are empowered. Individuals matter more — but they matter most when connected as a network. Networks of individuals will transcended traditional media company and media brand divisions. (The last bit is a combo of principles #1 and #2)

The most successful media companies in 2008 will be those that empower and create networks of individuals — both outside and inside their corporate walls.

Tom’s Comments:
I like this as well. With an emphasis on the “empower and create networks of individuals — both outside and inside their corporate walls” I think media has to embrace this concept. We have to understand that this is global and mobile. Lots of people “get it”.

The best content comes from many sources
So many people use search engines on the web because they understand intuitively that search gives them access to ALL the content on the web. Most media companies are still limited on the web to delivering their own content. In the age of limited distribution channels, this made sense.

But on the web, where consumers can access any content from any source, and where high-quality content sources continue to proliferate (on top of all the garbage), media companies cannot serve consumers well just by delivering their own content.

The most success media companies will be those that offer consumers links to the best content on the web, not just their own content (and also those media companies that harness the “power of the link” — related to #1 and #2).

If media companies don’t do this, Google and other web-native aggregators will (and already do).

Tom’s Comments:
This is a close second as to best concept. Content does come from many sources and I think media companies are having a hard time figuring this out. Media needs to realize that we USED to be the information provider of choice…why? Because we were the only way to get some information.

Now, information has much more reach and flow. Anyone who has access to the internet can be a publisher. Take blogs, podcasts and numerous video sharing sites…people are the sources of content. This is about the relationship…not the content.

Search still rules
Search is currently the most powerful force on the web. Any media company that fails to embrace search, does so at their own peril. Search is, at least for now, the new newsstand.

The most successful media companies will be those that harness the power of search. The New York Times made perhaps the most striking acknowledgment of this reality by basing the decision to kill TimesSelect on the need to increase search traffic by exposing all of their content to search engines.

Tom’s Comments:
This is my only point of contention. I don’t think search is king. I think community is king. I would bet most people do not find a lions share of their content consumption via search…I think they find it from others recommendations.

This would backup my “community is king” statement. People want to do what the cool kids are doing. It’s our nature.

Advertising must create value
Google turned search advertising into the most profitable media business on the web by following the basic principle that advertising must create value for consumers. Search advertising is so powerful because the ads are relevant and USEFUL.

The most successful new advertising models will be those that create huge value for consumers, not those that manipulate users or violate their privacy (i.e. be like Google, not Facebook)

Tom’s Comments:
This is pretty good. And as far as facebook is concerned…wow. If you have not been part of that – you need to check it out. They ads on facebook are a train wreck. If this doesn’t kill them, Google’s open social may.

So we shall see – thank you Scott for sparking my interests on this one!

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