Putting The “Up” Into “Downtime”
Downtime is one of those dreaded terms that can encompass so many different anxieties. When there’s system downtime you can see the clock ticking away and money being wasted, meaning you work harder to protect your business in the long run. But when you are actively trying to minimize downtime to save money, of all the aspects that you have control over, what are the crucial components to take on board?
The Right Tools
The right tools sound pretty straightforward but you have got to dig deep into the processes to see what parts of the company can benefit from a streamlined approach. When you have limited knowledge of a certain component, such as information technology you can utilize managed services to look after this for you. Sometimes, outsourcing becomes the best tool you can use. In other respects, it can be useful to develop your relationships with customers. Customer Relationship Management (CRM) systems can help to build that shorthand between customer and employee through automation. When we start to look at minimizing downtime, it’s not when systems collapse, it can be also the things that can benefit from automation.
Working Smart, Not Working Hard
Automation is one of the key components of working smart but there are so many other ways to help your business increase productivity in many areas. Productivity is one of those things that everybody has an opinion on. But when you are directly addressing the issue of downtime learning the best tactics to avoid elongating the processes is essential. Sometimes we need to speak to our employees because, after all, they know the best way to do their job. Sometimes the system you’ve got is too complex. You could also benefit from other methods of working that can help to streamline processes. A fantastic example is using voice dictation software. Many people can find that sitting down at a computer for hours on end exhausting. By integrating this type of tool you’re allowing employees to get up and stretch their legs when also getting their work done, which will increase their productivity in other ways.
Addressing The Processes
If you’ve got a process that is too long you are hemorrhaging money. By addressing certain processes you’re giving yourself the opportunity to streamline things effectively. A company can struggle to improve its bottom line purely by one specific process. When you begin to address the processes that need altering you might see the light! Address the processes that are needlessly long but also look at how they impact your workers. If there is something that is so long and boring that can be automated, why don’t you do this?
When you’re looking at the seconds wasted and how much each second costs, you’ve also got to find the balance between being too much of a micro-manager and how it impacts your employees. Because we are reaching an apex in terms of smart technology learning to automate so many processes can help our business. And when we’re looking to minimize downtime it’s not just about stopping our employees twiddling their thumbs when there are technical issues, but it’s also about giving our employees the tools to do their job better so they can be happier in the role.