So – I’ve been blogging for the past couple months about my motorcycle fairing project. We have seen a few orders so far…the first one has been a disaster and are working on the next 2.
eCommerce Suppliers are key
The problem with the first order has been (I wish I could say was – but, its still going on) the factory who was making the fairing. The had no problem quoting the fairing and taking the money, but when they shipped the order to the customer – it has issues. Logos were misaligned and colors didn’t match as they should – one piece had paint bubbles in it too.
Second Fairing Supplier
So – as I have heard from a few different eCommerce businesses – you need to have backup ecommerce suppliers, especially if you are in a drop ship business. By not having leverage and options – you can paint yourself into a corner if you’re not careful.
We will soon see how the second vendor works out – here is the “pre clear coat” version from supplier #2.
The customer wanted the Monster style paint, clean – without logos for their Kawasaki Ninja.
The one thing I like that #2 did was give myself and the customer pictures so they could visually inspect the paint prior to finalizing the order.
What to do?
The game plan right now is see if the customer wants a refund or new fairings. I hope the former – new fairings will cost an arm and a leg…but the goal here is to keep the customer as happy as I possibly can. I’m not sure how that is going to work for now – we’ll soon find out.
We’ll know more soon…
Lets hope this one turns out better as well as the third order, which we have yet to see pictures for yet from the #2 ecommerce supplier.
Stay tuned for more eCommerce fun in the future.